Common questions and how to reach us.
Visit the Download Portal and enter the license key from your purchase email. All your apps will unlock immediately.
Email support@proforma-suite.com with your purchase email and order ID. We'll resend your key within 24 hours.
Make sure your OS matches the app's requirements listed on each app detail page. On macOS, go to System Settings → Privacy & Security and allow the app if prompted. Contact support if issues persist.
Updates are available in the Download Portal. Validate your license key to always get the latest version.
Each license covers one machine by default. Need a multi-seat license? Email us and we'll arrange it.
Yes — 14-day refund policy if the software doesn't work as described. Email us with your order details.
Email: support@proforma-suite.com
Response time: Within 24–48 hours, Monday to Friday
Please include: Your name, app name, version, operating system, and a brief description of the issue.